Disclaimer and Company Policies
Sparkle Queen Cleaning services does NOT guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.
We do not provide cash refunds.
All areas are expected to be free of clutter and accessible.
We require to be informed of items or surfaces needing special care 48hrs in advance.
We are NOT responsible for damage due to fault and/or improper installation or age of any item.
All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed properly sealed and ready to be cleaned with cleaning agents without causing harm to them.
Furniture on wood floors is assumed to have proper protection we will not be responsible for furniture scratching or damaging flooring.
For safety, no other jobs should be done while we are cleaning.
No heavy furniture will be moved unless discussed and agreed upon in advance.
You are required to provide access to hot water and electricity for all cleaning services.
There is a $1.00 administration fee applied to all invoices.
There is a $5.00 Fuel surcharge for each cleaning provided.
The customer is responsible to provide parking for the cleaners. If you are unable to provide free parking the customer is responsible for all parking costs. We appreciate your understanding of these guidelines and thank you for your business.
We do not provide cash refunds.
All areas are expected to be free of clutter and accessible.
We require to be informed of items or surfaces needing special care 48hrs in advance.
We are NOT responsible for damage due to fault and/or improper installation or age of any item.
All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed properly sealed and ready to be cleaned with cleaning agents without causing harm to them.
Furniture on wood floors is assumed to have proper protection we will not be responsible for furniture scratching or damaging flooring.
For safety, no other jobs should be done while we are cleaning.
No heavy furniture will be moved unless discussed and agreed upon in advance.
You are required to provide access to hot water and electricity for all cleaning services.
There is a $1.00 administration fee applied to all invoices.
There is a $5.00 Fuel surcharge for each cleaning provided.
The customer is responsible to provide parking for the cleaners. If you are unable to provide free parking the customer is responsible for all parking costs. We appreciate your understanding of these guidelines and thank you for your business.